CRM and customer operations
Voxira for SuiteCRM
Launch Voxira callflows from SuiteCRM Case and Lead workflow events.
View the SuiteCRM setup guideWhat the Voxira integration adds to SuiteCRM
Connect SuiteCRM Case and Lead workflows to spoken Voxira calls with configurable logic hooks. Rules select the record field, matching values, destination field and message template. The package uses the legacy Extension Framework for SuiteCRM 7 and the legacy backend of SuiteCRM 8, with configuration checked against your installed release.
- Call when SuiteCRM Cases or Leads enter configured states.
- Read record-based message templates through your chosen Voxira callflow.
- Choose per-module callflows and avoid repeated calls on unrelated saves.
Example workflow
Use a Lead status change to queue a telephone update to a configured recipient. Include record details in the message and restrict the rule to the transitions that need a call.
From an event to a spoken phone call
The integration sends your message and event data to a Voxira callflow. Its text-to-speech configuration determines how the notification is spoken. Voxira queues the call and executes it asynchronously; a successful queue request does not confirm that the recipient answered. Call status is available in Voxira.
Integration questions
Can SuiteCRM rules use different callflows for different modules?
Yes. Each configured module rule can override the default callflow. Additional modules also need their own LogicHooks extension registration as described in the guide.
Get started with SuiteCRM
The GitHub setup guide contains the integration files, requirements and configuration instructions for SuiteCRM.
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01
Prepare your Voxira connection
Have your Voxira tenant and the credentials required by the setup guide ready. Contact us if you need an account or help preparing your callflow.
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02
Follow the setup guide
Open the SuiteCRM guide on GitHub and follow its installation and configuration instructions.
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03
Test your integration
Follow the testing instructions in the guide and check the result in Voxira before enabling your workflow.